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ACES is a “Choice Provider” of eye care in Cambridgeshire, Peterborough, Norfolk and Lincolnshire.
Under “Patient Choice” you can choose to have your eye care with us at ACES. You can be referred directly by your GP or Optometrist or you can request to be seen by us if your referral is channelled through a Referral Management Centre.
Before we can offer you an appointment with ACES, we must receive a referral from your GP, optician, or Referral Management Centre.
It is your legal right to have the choice when it comes to your treatment, if you are having difficulty being referred to ACES please contact your CCG (Clinical
Once we have received a referral, we will contact you once we have an appointment available to offer you. Our booking coordinator will arrange an appointment at a time, date and location convenient for you, and will send a letter to confirm the details.
There is no walk-in service available at ACES and we are not able to see patients who refer themselves.
At the point of referral all patients should be offered a choice and the opportunity to discuss all options for treatment. If you have not been offered a choice, in the first instance you should speak to the person referring you.
If you still feel that you have not been offered all suitable choices, you can contact your local CCG who will be able to assist you and offer you full details of local services. Find out more about your local CCG.
According to the NHS website, in the near future, NHS England wants all patients to be able to say:
Full details of your NHS rights and choices can be found here: Your choices in the NHS – NHS (www.nhs.uk)